BOOKING TERMS & CONDITIONS
All travel agent bookings are to be prepaid before check-in. Failure to do so, the guest will be charged before check-in.
All group bookings need to be prepaid and confirmed 14 days prior to arrival. All final changes and rooming lists are to be made 7 days prior to arrival for groups under 3 rooms, or 14 days prior for groups over 3 rooms. Any changes received thereafter will be charged for in full. Bookings not confirmed in due time will be released. Groups of over 3 rooms need to be guaranteed with a minimum 50% deposit at the time of making the booking. Groups of 5 or more rooms need to be prepaid in full 30 days before arrival.
All non-guaranteed bookings will be released at 16h00 daily if not guaranteed with a company LPO, by credit card, or by prepayment. If the hotel is fully booked all non-guaranteed bookings are released by 14h00.
All bookings that will be settled by a local company require an LPO (local purchase order) before arrival of the guests. Full payment before check-in is required otherwise.
Please note that we accept the following credit cards: Visa & Mastercard (terms & conditions apply) Payment via EFT (bank transfer) will have to be done 1 week before check-in and the proof of payment sent to us for clearance & identification purposes. (Due to bank transfers clearing after 7 days)
Please be advised that we charge for no-shows and cancellations that are not received 48 hours prior to arrival. No-shows and late cancellations are charged at one night's full accommodation (including taxes) on the rate booked. If the hotel is highly occupied at the time of a no-show or late cancellation, the full number of nights will be charged.
CHECK-IN & CHECK-OUT
Check-out time is strictly at 10:00 AM and check-in time at 1:00 PM.
Late departures can be booked on request on the morning of departure.
All late departures (Day use) will be charged at 75% of the daily rate given from 10:00 AM - 6:00 PM, 100% of the daily rate given from 6:00 PM onwards. Late departures are strictly subject to availability.